Terms of Service

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all users, including students, parents, and visitors.

If you are under 18 years of age, you must have permission from a parent or legal guardian to use our services.

Chiva TutorHub provides:

• Online tutoring services in Chemistry, Mathematics, Business Studies, and Accounting
• Educational resources, study materials, and downloadable content
• Blog articles and learning guides
• Both free and paid educational materials
• Communication channels for inquiries and support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

You agree NOT to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity or misrepresent your affiliation
• Harass, threaten, or harm other users or our staff
• Upload or transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems or networks
• Scrape, copy, or redistribute our content without permission
• Share, resell, or distribute purchased resources to third parties
• Use automated systems or bots to access our services
• Interfere with or disrupt the integrity of our services
• Engage in any activity that could damage our reputation

All content on Chiva TutorHub, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, and software, is the property of Chiva TutorHub or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

License for Personal Use: We grant you a limited, non-exclusive, non-transferable license to access and use our educational resources for personal, non-commercial educational purposes only.

Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any of our content without our express written permission.

When you purchase or download educational resources from our platform:

• You receive a personal, non-transferable license to use the materials
• You may not share, redistribute, or resell the materials
• You may not modify or create derivative works without permission
• Downloaded materials are for your personal educational use only
• We retain all ownership rights to the materials

Educational Results: While we strive to provide high-quality educational services, we do not guarantee specific academic outcomes or improvements. Student success depends on various factors including effort, prior knowledge, and individual circumstances.

Service Availability: Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted, timely, secure, or error-free service.

Content Accuracy: While we make reasonable efforts to ensure accuracy, we do not warrant that our educational content is complete, accurate, or up-to-date. Always verify information from multiple sources.

To the fullest extent permitted by law, Chiva TutorHub, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:

• Your use or inability to use our services
• Unauthorized access to your account or data
• Errors or omissions in our content
• Any conduct or content of third parties

Our total liability shall not exceed the amount you paid to us in the six months preceding the claim.

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, with or without notice, for any reason including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our services or staff
• Non-payment for services

Upon termination, your right to use our services will immediately cease. You may also terminate your account at any time by contacting us.

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to the competent courts of Kenya.