Privacy Policy
Your privacy is important to us. Learn how we protect your data.
Last Updated: March 30, 2026
At Chiva TutorHub ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Contact us through our contact form
- Subscribe to our newsletter or blog updates
- Purchase paid resources or services
- Participate in surveys or promotions
This information may include:
- Name (first and last)
- Email address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Educational background and academic interests
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Click patterns and navigation paths
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our tutoring services and educational resources
- Communication: To respond to your inquiries, send service-related notifications, and provide customer support
- Payment Processing: To process transactions and send receipts for purchased resources or services
- Personalization: To customize your experience and recommend relevant content
- Analytics: To understand how users interact with our website and improve functionality
- Marketing: To send promotional materials, newsletters, and updates (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect, prevent, and address technical issues and fraudulent activity
3. Third-Party Services
We use the following third-party services that may collect information:
Google AdSense
We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google Ads Settings.
Payment Processors
We use secure third-party payment processors (such as Stripe and IntaSend) to handle transactions. We do not store your complete payment card information on our servers.
Analytics Services
We may use analytics services like Google Analytics to understand website usage patterns and improve our services.
Cloud Storage
Educational resources and files are stored securely using cloud storage providers (such as Cloudinary) with appropriate security measures.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website and providing services
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, safety, or that of our users
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure storage of sensitive information
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information provided below.
7. Children's Privacy
Our services are intended for students of all ages. If you are under 18, please ensure you have parental or guardian consent before providing personal information. We do not knowingly collect information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: